On receiving your booking we will, subject to the apartment’s availability, confirm your stay and send an invoice either by email or by post for the total cost of the booking. Please check the invoice on receipt and notify us immediately if it is incorrect. Mistakes cannot be rectified if we are not informed of any errors within 2 weeks from receiving the invoice. This invoice will be made out to the person making the booking, unless otherwise stated. The person making the booking must be aged 18 or over.

If a booking is made more than 8 weeks before your stay, then a deposit of 30% is required immediately to reserve the apartment. Until we receive your deposit, your reservation is not guaranteed.

The balance is then due 8 weeks from the start date of your stay. If a booking is made within 8 weeks then the full balance is payable. If any payment is either received late or not at all then we have the right to assume that your booking has been cancelled (see the cancellation terms below).

Only those people who have booked to stay at the apartment are entitled to stay at Casa Geranium. If any additional people in your party want to stay at the apartment at short notice then we must be informed immediately. If anybody is found to have stayed at the apartment without prior notice, they will be charged at the full rate plus 50%.

If any changes are needed to the confirmed booking then you must inform us immediately and we will endeavour to meet your request. However, we cannot guarantee that we can meet your request if the change is very close to the date of your stay. If we are able to meet your request then an updated invoice will be issued and sent accordingly, with the same terms for payment as below.

Payment of either the deposit or the full amount, will constitute a binding contract between the name on the invoice and Casa Geranium and implies acceptance of all the terms and conditions. Please <<click here>> for terms and conditions.

Payment can be either by cheque, bankers draft or by bank transfer.

Credit Card facilities are currently not available. It is hoped that this facility will be available soon.

In the event that you want to cancel your stay at Casa Geranium you must inform us immediately either in writing or by email. As we incur costs from the time the booking is made, the following cancellation charges apply :

More than 8 weeks before your stay at Casa Geranium - loss of deposit

Between 5 and 8 weeks before your stay - 60% of the total cost

Between 4 and 5 weeks before your stay - 70% of the total cost

Between 3 and 4 weeks before your stay - 80% of the total cost

Between 2 and 3 weeks before your stay - 90% of the total cost

Less than 2 weeks before your stay - 100% of the total cost

Only in exceptional circumstances will changes to the above cancellation charges be considered. However, depending on the reasons of the cancellation, you should be able to reclaim the charges through your travel insurance policy. You are, therefore, advised to ensure that you have suitable cover before travelling.

In the very unlikely event that Casa Geranium becomes unavailable due to unforeseen circumstances for the dates required we will try to offer you alternative days at the apartment. If this cannot be arranged we will offer a full refund.

Visitors to Croatia are required to have a full passport which has an expiry date of at least 6 months from the time of entry into the country. EU citizens are required to show their ID card.

And Finally…

We hope that you enjoy your stay in Casa Geranium. In the event that you are not satisfied, or that you experience any problems during your stay, then you must contact either our Representative or us immediately. We will try to rectify any problems as soon as possible. However, all complaints must be made before you leave the apartment, as any problems cannot be resolved retrospectively.

Enjoy your stay in Casa Geranium.

Andrew and Sarah Bennett

Casa Geranium